Tagged: CQD

Microsoft Teams Call Quality Dashboard (CQD)

In this post I describe the CQD for Microsoft Teams and provide an high-level overview on its capabilities.

What’s the CQD? The call quality dashboard, short CQD, is a rich dashboard and reporting platform to check and ensure call quality metrics. Furthermore, it helps to analyze and to troubleshoot call quality if you drill down in reports and to figure out where you might have issues. Or you can just see what’s going on in your Microsoft 365 Phone System with Microsoft Teams.

Source: Microsoft Teams CQD (May/June 2020)

In case you need to dig in deep in the depths of the reports you might also want to upload some network details regarding your physical location/s or endpoints. This can help you as well as Microsoft Support to troubleshoot issues, if required. For example, you can upload a CSV including:

column namecolumn formatexample
networkipString10.10.1.0
network nameStringHQ-Stuttgart
networkrangeNumber24
buildingnameStringHQ-Stuttgart-Office
ownershiptypeStringEriksLab
buildingtypeStringIT Operations
buildingofficetypeStringAdministration
cityStringStuttgart
zip codeString71178
countryStringDE
stateStringBaden-Wuerttemberg
regionStringStuttgart
insidecorpBoolean1
expressrouteBoolean0
VPN (optional)Boolean0
CQD Tenant Data Information (CSV) example for buildings
Source: Microsoft Teams CQD (June 2020)

So, depending on your uploaded data you can view the reports either without or with the enriched data input.

Source: Microsoft Teams CQD (June 2020)

Conclusion, opinion and summary

The CQD is a helpful means to support analyzing and troubleshooting call quality-related issues. They reporting data can help to find out what’s not working well and maybe even give you the why to mitigate the issue. E.g. bad connectivity, bad device or else. Additional, depending on your organization’s size and requirements you could also get the data to PowerBI for more customized views and reporting, if needed. The CQD is very powerful and supportive to resolve call quality issue. In case you are utilizing Microsoft Teams especially calling capabilities, I think, it is a very good platform which can support your call quality troubleshooting.

Additional resources