Tagged: Microsoft
Microsoft 365 Cloud Voice Study
In this post I highlight a study publication by Forrester regarding Microsoft 365 Cloud Voice. Forrester is a market research and analysis company focused on the information technology sector. Microsoft mandated Forrester to carry out the study on Microsoft 365 Cloud Voice.
What’s the study for?
The so called TEI (short for “Total Econonomic Impact”) study examines Microsoft 365 Cloud Voice in regards of
- benefits
- costs and
- risks.
What does the study say?
To sum it up a little bit the study provides the following key aspects:
- employees save time due to telephony integration in Microsoft Teams
- integration enhances business outcomes
- Microsoft 365 Cloud Voice enables companies to replace legacy telephony systems (PBX/s)
- costs for telephony are reduced
- better security and compliance because of its integration in the Microsoft security and compliance capability stack
- higher availability as (legacy) PBX
- better performance as (legacy) PBX
- better scalability as (legacy) PBX
- higher employee/user satisfaction especially for younger employees
- reduced total cost of ownership (TCO)
Well, for details, I’d recommend to read the study by yourself [see links at the bottom].
Conclusion, summary and opinion
In my view the study can be seen as supporting document for you in case your are about to decide on what’s next for your company’s telephony due to ending support or just because you want to embrace modern workplace at your company. The study gives you some numbers, facts and figures for further consideration, evaluation and decision making.
Additional resources
Read receipts in Microsoft Teams
Microsoft rolled out read receipts in Teams. It shows you if your messages were read or not. By default it’s enabled. You get a popup that read receipts is available and how it looks like. In this post I provide an overview.
Teams Client
In the Teams client settings you can disable or enable it depending on what’s configured in your Office 365 tenant.
Teams Admin Center
If required, a Teams administrator can configure read receipts by modifying Teams messaging policies in the Teams Admin Center as depicted below.
- By default, read receipts are on and the message policy configuration is set to“User Preference” which means that users can disable it within their Teams Client settings.
- Turned on for everyone: It’s enabled for all users and a user cannot turn it off.
- Turned off for everyone: It’s disabled for all users and a user cannot turn it on.
Limitations [January 2020]
The “Manage messaging policies in Teams” documentation says
- it is for 1:1 chat or chats with up to 20 people
- it is not caputered in eDiscovery reports
Conclusion, opinion and summary
It’s another neat feature to easily recognize if your chat message was read or not. Thus you can decide how to react, e.g. send a priority notification or make a call.
Additional resources
- Microsoft Team – Read Receipts in private chats [Microsoft 365 Roadmap ID 51552]
- Manage Microsoft Teams messaging policies
How to connect analog devices to Microsoft Teams?
In this post I give you an architectural overview on how you can connect analog devices, e.g. fax machines, analog phones, door bells, intercoms etc. to Microsoft Teams.
Preamble
First of all, I’d recommend to please get rid of your analog devices. Let me guess you are probably reading this because you have some of these poor and legacy analogs which you cannot get rid of for some reasons?
- If this is the case:
Well, ok, let’s go ahead to keep your existing investments in analog devices and get it to work. - If not, i.e. you can get rid of them:
Skip this post and read something more interesting. 😉
Goal
The goal is to add analog devices to a Microsoft Teams voice/telephony deployment.
Use Cases – Analog Telephony with Teams user and PSTN
The uses cases are defined as follows:
- call from an analog device to a Teams user
- call from a Teams user to an analog device
- call from an analog device to a PSTN (external) phone (number) [e.g. mobile phone]
- call from a PSTN (external) phone to an analog device
Architecture Overview
In this architectural sketch you can see a high level Microsoft Teams Direct Routing deployment including an analog device which is connected via an anlog [device] gateway.
It includes
- [left] PSTN sip trunk [from your PSTN provider of choice],
- [center] a (certified) session border controller (SBC),
- [center] a analog [device] gateway
- sip trunk between analog gateway and SBC
- analog link (FXS, RJ11) between analog gateway and analog device
- [center-right] analog device [connect to analog gateway]
- [right] a Microsoft Phone System sip trunk
- [right] a Microsoft Teams User
Requirements
What are the requirements for this? To keep it short, you need:
- Teams Direct Routing (TDR) [for details, please see Plan Direct Routing]
- Analog [Device] Gateway
Note: In case you have Microsoft Teams and utilize calling plans for telephony already but need these analog devices added you can add Teams Direct Routing to what you’ve got already.
Conclusion, opinion and summary
To sum this up, to connect analog devices to your Microsoft Teams deployment you need Teams Direct Routing (TDR). Then you can attach an analog device to an analog (device) gateway which is linked to a certified SBC for Direct Routing which handles the voice routing (from/to PSTN/Microsoft Phone System/analog gateway).
Additional resources
Microsoft Ignite The Tour 2019 – 2020
In this post I like to highlight Microsoft Ignite The Tour 2019 – 2020 and what it is and why you might want to attend.
Microsoft Ignite 2019 took place in November 2019 in Orlanda, Florida, USA. More than 25k people were attending the technical event onsite. Months before it was sold out due to the high demand for it. Customers and partners from all across the globe attended the event if they were lucky to get tickets early enough.
After the major event, Ignite 2019, the Tour starts and delivers the Microsoft Ignite experience around the world near to you. It’s smaller in attendee numbers and takes places in many cities on the globe to provide you with great contents from Ignite 2019 nearby so that the event comes to you.
The Tour takes places in many cities and in each world region (EMEA, NOAM, LATAM, APAC). You can learn, explore and connect on the Microsoft Ignite The Tour.
Conclusion, opinion and summary
If you could not attend Microsoft Ignite 2019 in Orlando and interested its best contents to learn, explore and connect you might want to attend Microsoft Ignite The Tour near you. In 2020 there are many dates for the Tour till May 2020 but you need to be quick because some are already booked and you can only join a waiting list.
In my opinion Microsoft Ignite The Tour is really a great idea (by Microsoft) and opportunity (for you). You do not need to travel so far, have the best contents delivered more or less nearby and you can get in touch with Microsoft experts and other attendees.
Additional Resources
Microsoft Teams Federation with Skype (for consumer)
Microsoft plans to release federation between Teams and Skype (for consumer) in January 2020. This federation is in great demand. On Teams User Voice more than 3000 people voted for this. Except the description on the road map no further details are on docs.microsoft.com as far as I could see. However, I’m sure that there will be more details available as soon as the feature hits preview or general availability.
Teams <-> Skype (for consumer) Federation
What is the upcoming release of the federation between Teams and Skype (for consumer) probably like? As far as we can read in the road map it says that it supports chat and voip calls. I’d assume that this will be similar to what we’ve seen and experienced in the federation between Teams and Skype for Business at the beginning, e.g.
- peer-to-peer (p2p) chat
- peer-to-peer (p2p) voice calls
Conclusion, opinion and summary
In my opinion this is a good start for federation between Teams and Skype. I’m looking forward to it. In the past, for many Skype for Business (Server/Online) implementations the option to communicate with Skype (for consumer) was an important argument for globally distributed organizations with the need to communicate with freelancers, small agencies etc. In my view this federation option is another step to increase adoption and communication.
Additional resources
- Microsoft Teams – Teams/Skype Consumer chat and calling interop [Microsoft 365 Roadmap Featured ID: 53935]
- Skype integration (Consumer Federation) [Microsoft Teams User Voice]
- Microsoft Teams Federated Chat Experience Update 06-2019
- My Microsoft Teams Federation Notes
How to manage and govern Power Apps and Power Automate?
In this post I highlight the updated Microsoft whitepaper regarding the administration and governance of Microsoft Power Apps and Power Automate. It very extensiv with its 117 pages and covers topics from platform architecture to security and even user adoption (alias “Educate and Support”).
In my opinion, Microsoft’s Business Application Platform has become a very rich and incredibly valuable toolbox to empower people to do what they need in a more efficient and digital way as before. And all within the Microsoft 365 stack but extensible via interfaces/connectors/gateways to integrated with other external elements as needed.
- Power BI to visualize data
- Power Apps to build apps with no or low code
- Power Automate to create rich digital workflows
- Power Virtual Agents to build chat bots for customer dialog and interaction
Due to the fact that the Business Application Platform has grown and provides so many features it needs to be administrated, managed and governed as other services, too.
The whitepaper goes guides you through the following topics:
- Platform Overview
- Platform Architecture
- Platform Security
- Platform Monitoring
- Platform Alerts and Actions
- Platform Deployment
- Eduation and Support (Adoption)
Microsoft keeps on updating the document from time to time and of course the features. That’s why you should stay tuned and follow the Business Application Platform blogs.
Additional resources
Improvements on managing Microsoft Teams Phone System
Microsoft announced that there will be some enhancements to manage Microsoft Teams Phone System. So what are these enhancements?
Based on the lastest roadmap details the administration of Microsoft Teams Phone System will be improved in the following areas:
- Calling Plans administration
- search phone numbers
- acquire phone numbers
- assign phone number/s to users
- create emergency addressess
- assign emergency addresses to users
- Dial plan/s
- create custom dial plans
- test custom dial plans
- manage custom dial plans
- Dynamic Emergency Calling
- configure dynamic emergency calling
- Auto Attendants / Call Queues
- improved administration
Additional resources
- Microsoft Teams – Phone System Administration Enhancements [M365 Roadmap Featured ID 56786]
Microsoft Teams Linux Client
In this post I like to notify you about the release of the Microsoft Teams Client for Linux (DEB/RPM package) and it’s minimum hardware requirements. To run Teams on Linux you need to check that the minimum requirements are meet.
Microsoft Teams Linux Client (minimum) Requirements
- OS: Ubuntu 16.04 LTS (with certain prereqs, see docs.microsoft.com), 18.04 LTS, Fedora 30 Workstation, RHEL 8 Workstation, CentOS 8
- CPU: > 1.6 GHz (32/64-bit)
- RAM: > 2.0 GB RAM
- Disk: > 3.0 GB available
- Screen resolution: > 1024×768 and > 128 MB GFX RAM
- Peripherie: camera, microphone, speakers (compatible endpoint equipment)
Additional resources
Troubleshooting hub for Office 365-related issues for admins and IT professionals
In this post I point you to a very helpful admin resource hub which offers you an entry point in case your are facing issues with Microsoft Office 365. There you’ll find information on troubleshooting for …
- Office 365,
- Office,
- SharePoint,
- Exchange,
- Outlook,
- Teams and
- Skype for Business.
Conclusion, opinion and summary
In my experience the most common issues are related to things like
- Connectivity from/to Office 365 services,
e.g. a client cannot connect to certain IPs/URLs to use a certain service successfully and completely (!) etc. - Not all prerequisites are satisfied, e.g. UPNs are not ok, e.g. userfirst.userlast@companydomain.local or else.
- Misconfiguration/s of clients, e.g. GPOs to redirect an Outlook client always to an onpremise Exchange, not updated proxy pac files etc.
Before you start investigating you should always start to to ask some common questions, for example:
- How many users are affected?
E.g. does it affect a single user or all users at a certain branch site … - Where are you (and the affected users) located?
E.g. Home Office, corporate premises … - What’s the issue, could you please describe the issue in more detail?
E.g. my Outlook client asks several times a day for credentials … - Did you try to connect from another network?
E.g. does the issue also occur if you use a network cable instead of WiFi? Or did you experience the issue only if you are working remotely from home? - Did you try this from another computer?
- …
In case you check all this you can then dig deeper into the related client or service to figure out what the (root) cause is and how to resolve it. For that, you might go to the related “Office troubleshooting for admins and IT professionals” page on Microsoft docs to proceed troubleshooting and issue resolution.
Below, I also added two helping tools, the well-known Remote Connectivity Analyzer and the Network Testing Companion. The first one is an online troubleshooting analyzer and the second is a PowerShell-based tool which enables you to check client connectivity towards Office 365, either directly within PowerShell or you can open the Network Testing Companion GUI (by executing Invoke-NetworkTestingClient in PowerShell).
Additional resources
Microsoft Teams Mixed Meetings – Cisco WebEx and Zoom
Meetings make only sense if there is a defined meeting goal to get a specific outcome and of course if all required (!) stakeholders (can) attend the meeting. In the past it probably happened that you invited someone which might not yet have Microsoft Teams but other meeting technology, e.g. Cisco Webex. So, the invited participant was than unable to join with his/her meeting solution which might not really caused a delightful user meeting experience. To cope with this challenge, there are video interop service for Microsoft Teams which mitigate this, as I wrote in the “Microsoft Teams Video Interoperability” post.
However, that’s not all, the meeting capabilities were improved and getting improved, as it looks like. Microsoft, Cisco and Zoom announced a partnership and demoed it on Ignite 2019 to provide a better user experience for mixed meetings, e.g. Microsoft Teams and Cisco WebEx.
Conclusion, opinion and summary
In my opinion it’s a good idea to support and allow “cross-technology” online meetings just because there are many users on different technologies. It helps users stay productive by just attending online meetings with their commonly used tech/app/device instead of insisting to join a meeting in unfamiliar way.
Additional resources
- Cisco and Microsoft Have Come Together to Deliver a Better User Experience [announcement]
- Microsoft & Cisco partner to simplify meetings and calling for mutual customers [announcement]
- Microsoft Ignite 2019 Session MTG20 What’s New for Microsoft Teams Meetings
- Cisco Webex Meetings for Microsoft Teams
- [Zoom] Using the Microsoft Teams Integration
- [Zoom] Getting Started with the Microsoft Teams Integration
- Microsoft Teams Video Interoperability
