Tagged: Office365

Microsoft Teams Adoption Resources

In this post I want to emphasize the importance, again, of adoption and training and point out where the central adoption hub for Microsoft Teams is.

Source: https://pixabay.com/de/illustrations/lernen-hinweis-schule-betreff-3245793/

Conclusion, opinion and summary

In my opinion and based on what I see, Microsoft invests heavily in Microsoft Teams and a required adoption practice and material. If you use or plan to use Microsoft 365/Office365 and Teams you might only know some features and capabilities. That’s why it is so important that you learn and know what you don’t use and might could use to make your job and business more valuable, e.g. discover what you can do with certain tools, services and apps might bring up ideas on new business models in the digital era. Or it just helps to digitize and automate some as-is paper-based processes to get things done faster, be more productive and forget about repeatable, boring and required tasks because you’ve just automated them. Wow, now you can focus on what’s more important at your job and drives value for your job role and business. But how?

Well, you need to know what’s there. Moreover, your co-workers need to know. That’s why you must steadily inform them on what’s there, what’s new and how it works. Long story short, adoption is key to success.

For Teams you can find lots of resources on the adoption hub “Adopt Microsoft Teams”.

Additional resources

Microsoft Teams Adoption Flipbook

Due to the fact that you need a proper change management to rocket your Microsoft Teams adoption within your enterprise, don’t forget about to check out on available adoption material for Microsoft Teams.

Source: https://pixabay.com/de/illustrations/herunterladen-wolke-icon-netzwerk-2013195/

Microsoft gives you a Teams Adoption Flipbook. It’s a toolkit for enabling users with Microsoft Teams in your enterprise. The goal is not to replace any existing technology with a new technology!!!

It’s about people and how Microsoft Teams can empower them to reach their targets, both, professional and personal ones. E.g. if an sales analyst needs to get his report review done on time but also has to cope with some personal things during afternoon he/she needs a solution to get this done, both, at work and at home. Therefore the flip book points you to resources how you can design a modern workplace to provide your employees with the right solution and do it the way that people adopt the solution because cause the recognize the added value it delivers to get their job done.

Remember, it’s about enabling people getting things done. We experience a cultural change, we have several generations in the workforce, different “work styles”, how we work, therefore different capabilities are needed and must be provided to satisfy the users needs. This change must not end up with employees fearing or rejecting this change, so plan for change to make a transition from legacy to new for your users as smooth as possible. The adoption resources from Microsoft support you with this but its and permanent endeavor, not just a one time investment and project, to be clear.

Additional resources

Microsoft 365 and Teams Architecture Posters

In this post I point you to some valuable Microsoft 365 and Teams architecture posters which support you to learn, understand and plan Microsoft 365 and Teams.

Source: https://pixabay.com/de/photos/netzwerk-erde-blockchain-globus-3524352/

Teams IT architecture and telephony solutions posters

At docs.microsoft.com you can get many great posters which you can download as PDF as well as VSDX (Visio). The latter enable you to modify the architecture posters as you need them, so you can edit the posters if you, for instance, need them for documentation/presentation purposes.

Microsoft 365 enterprise solution series

The Microsoft 365 enterprise solution series posters depict different Microsoft 365 capabilities and how they are tied together. Helpful to build a better understanding of Microsoft 365 capabilities and facts you must know about if you are an IT/Solution/Technical Architect and deliver concepts for implementing, adopting … Microsoft 365.

Conclusion, opinion and summary

The architecture posters are a useful asset to learn, understand and plan Microsoft 365 and Teams. These posters illustrate what and how components and capabilities are linked and related to each other with different views.

Additional resources

What’s new in Microsoft Teams in October 2019?

In this post I like to highlight some new and planned features for Microsoft Teams based on the latest roadmap updates by Microsoft. The last few days many updates were made to the Microsoft Teams roadmap. So exciting times and Ignite is still ahead!

Source: https://pixabay.com/illustrations/landscape-hill-sky-clouds-hilly-922581/

So, what’s new or what planned? It’s a lot and that not all, just a few new and planned features I like to highlight:

  • Teams Delegation Enhancements: Other delegates can add/remove other delegates of a user and/or change a users call forwarding. | Launched | Oct 2019
  • Teams Music on Hold: Default music is played if an incoming PSTN caller is on hold. Applies for PSTN-2-Teams and PSTN-2-CallQueueAgent calls. | Launched | Oct 2019
  • Teams Audio Calling for the Chrome Browser: Calling via Chrome Browser | Launched | Oct 2019
  • Teams Phone System Administration Enhancements | Development | ~ Nov 2019
    • Better admin experience for managing Calling Plan, especially phone number management for Calling Plan users via WebUI
    • Custom dial plans via WebUI
    • Dynamic Emergency Calling via WebUI
    • Auto Attendants and Call Queues config enhancements via WebUI
  • Teams Direct Routing (TDR) Enhancements | Wow, this is a set of things which add new capabilities and/or improve TDR | Development | ~ Nov 2019
    • Media Relay Override
    • Missed Call Message Surpression
    • SIP Tester
    • Ringback Bot
    • PSTN Reporting
  • Pin apps to Teams left navigation rail: User can directly pin an app to the Teams navigation bar | Development |~ Nov 2019
  • Teams teams auto-renewal: In case expiration policy is set to a Team, already a “visit” of member instead of an owner avoids that the Team expires and so gets “renewed” | Development | ~ Nov 2019
  • Teams Presenter and Attendee roles for Meetings: Presenters have full control in meetings and attendees permissions are limited. | Development | ~ Nov 2019
  • Teams Manage discovery of private teams: Admin and owners can disable/enable this per Team to make a Team appear in the discoverable. … |Rolling out | ~ Nov 2019

Conclusion, summary and opinion

The amount of features which were/are and going to be released is massive. This is pretty impressiv because this indicates the efforts and investments which Microsoft puts into Teams and that the listen to their customers and don’t stop to make Teams (and all other services) better to finally help all to achieve more, be more productivity because you can do what you need to do.

Additional resources

Microsoft Office 2013 Client Connectivity to Office 365 ends

In this post I like to inform you about and upcoming change regarding Office 365 client connectivity. Microsoft announced this already in the past and reminds admins via the Office 365 admin center about the upcoming change.

This might be subject to change anytime so please monitor your Office 365 message center to stay informed about this if it is relevant for your client infrastructure.

Based on the Office 365 ProPlus – Updates page (see link below)

Starting October 13, 2020, it will be necessary to have Office 365 ProPlus or Office perpetual in mainstream support to connect to Office 365 services.
Source: https://cdn.pixabay.com/photo/2016/07/28/23/39/cottage-1550083_960_720.jpg

What does this mean?

I.e. Office 2013 client connections to Office 365 (SharePoint Online, Exchange Online, OneDrive for Business …) will run out of support and won’t be supported after 13. October 2020. Office 2016/2019 connections are supported till October 2023. That’s why you should plan and migrate towards Office 365 Pro Plus/Office 2016/Office 2019 to be able keep your Office client connectivity to Microsoft Office 365.

Conclusion, opinion and summary

I recommend to plan, test and execute your Office client upgrade journey to a support Microsoft Office before the above supportability deadline in case your clients run Office 2013.

Additional resources

Anrufe in Microsoft Teams klingeln bald auch auf zweitem Gerät

[DE] In diesem Beitrag geht es um ein neues Features für Microsoft Teams, welches im September 2019 ausgerollt wird. Microsoft Teams erhält ab diesem Monat ein sehnsüchtig erwartetes Feature, den “Secondary Ringer”, oder “Sekundärer Rufton” (DE).

Der “Sekundäre Rufton” erlaubt das Klingeln bei einem Anruf auf zwei Geräten. Das ist sehr praktisch, wenn ich das Headset auf dem Schreibtisch liegen habe und mich jemand anruft. So kann ich einstellen, dass es sowohl auf meinem Headset und auf dem Lautsprecher meines PCs klingelt.

Bislang sehe ich bei abgesetztem Headset nur eine visuelle Benachrichtigung für eingehende Anrufe. Somit kommt mit dem “Sekundären Rufton” ein zweites auswählbares Ausgabegerät hinzu.

Quelle: Screenshot Teams Einstellungen \ Geräte \ Sekundärer Rufton
Source: Microsoft Teams – Secondary Ringer [Microsoft 365 roadmap update item 51089]

Zusätzliche Ressourcen

How to gain insights on Microsoft 365 adoption?

In this post I describe where you can start to get more details (figures!) about the Microsoft (Office) 365 adoption at your company.

There are many different ways to gain insights. But if you rolled out different Office 365 services at your company there’s already quite a lot of valuable data. Where? Well, you know all the admin dashboards in the different Office 365 admin centers, right? So, these dashboards are good start to see what’s adopted but what about a more holistic view?

Source: https://pixabay.com/illustrations/statistics-graph-chart-data-3411473/

Of course you, could build a new dashboard in PowerBI by attaching different data sources, Graph API etc. But why not utilizing available tools? Is there any?

Microsoft 365 usage analytics

Yes, there is and it delivers you the following information:

  • Adoption overview report
  • Product usage report
  • Storage used report
  • Communication report
  • Collaboration report
  • Office activation report
  • Access from anywhere report
  • Individual service usage reports
  • Individual service user activity reports

What do have to do for this?

There is not much to do.

  1. Enable Microsoft 365 usage analytics [see link at the bottom]
  2. Navigate and utilize the reports in Microsoft 365 usage analytics [see link at the bottom]
  3. Read the reports
  4. Apply measures to drive adoption in the spaces where it is required
  5. Review monthly
  6. Go back to 3. [infinite loop / continuous [adoption] improvement process –> learning never ends ;-)]

Conclusion, opinion and summary

Before you start to build your own reports you might want to start with what’s available at your fingertips! I had the chance to test and it’s ready within minutes. So, you can view report data. What you finally need to do is to check what information you receive and conclude your next steps to drive adoption in weak areas by adequate measures, e.g. awareness campaign, training/education or other means of communications to drive adoption of Office 365 services within your company (as needed).

Additional resources

Merger of Yammer and Office profile in Office 365

Microsoft announced that Yammer and Office profiles will be merged. Until today a user gets provisioned and logs into Yammer. This triggers the “creation” of its Yammer profile which is synced from the user’s Office profile. However, if a user changes values of his/her Yammer profile it is overwritten by the next Office profile sync to Yammer in case the Office profile was changed.

Source: https://pixabay.com/vectors/name-nameplate-shield-id-press-1714231/

What does this mean for my users?

Well, it means that the users’ profiles become one and will based of the Office profile. The Office profile becomes the “master” and sole profile.

So, the profile button in Yammer will disappear soon and than every profile value is based on the Office profile. Single profile instead.

How can you manage the merged Yammer/Office profiles of users?

Due to the fact that there will be only one profile left you’ll need to manage only the users’ Office profiles. Either a user can manage this within set limits on the Office 365 Delve profile page or by contacting your Office 365 administrator and support.

Conclusion, opinion and summary

To sum it up, you’ll manage user attributes via Active Directory. Either in you onpremise AD which is synced via AAD Connect to Azure AD and Office 365. Or in case you are cloud-native user attributes from Azure AD are used.

Depending on how much “self-serving” you allow users could make changes to the profile by using the Delve profile (page).

Additional resources

BitTitan White Paper – Migrate Microsoft Teams Tenant-to-Tenant

In a previous post I wrote about how you can migrate Microsoft Teams from one (source) Office 365 tenant to another (target) Office 365 tenant by using third party (3P) tools to ease and automate the migration process. BitTitan is one of the tools which can be used.

BitTitan published a White Paper regarding “Top Migration Considerations for Cross-Tenant Teams Migrations” which you can request and download to avoid typical pitfalls and get awareness on what limitations there might be. You can find the link to request the download of the White Paper at the bottom of this post.

[erik365] Migrate Office 365 Tenant-to-Tenant

Additional resources

How to see all your approval process states in Microsoft Flow?

In Microsoft Flow you can now easily see all your approval process states. Therefore Microsoft introduced the Microsoft Flow Action Center. The Flow Action Center is part of the Microsoft Flow web interface where you [as an user] can access your and shared flows.

Source: https://pixabay.com/de/photos/bipr-vereinbarung-datenschutz-3518253/

The approval overview can be found in the Action Center, on the left navigation bar underneath “Action items”. There you can find navigation item “Approvals” which will display according contents on the right after you’ve clicked on it. You can filter the displayed approvals to distinguish the status a little bit better, the filter allows to differentiate between “sent” and “received” approvals.

Another option to quickly find a specific approval is to search for it by using the search bar on the upper right corner on the “Approvals” page.

Additional resources