In this post I want to notify about the release of the latest Audiocodes One Voice Operations Center (OVOC) version and briefly explain what OVOC is and where it might help you.
In OVOC 7.6.1116 some remarkable features were added to the product as well as some changes were made to overcome limitations of previous versions.
What’s Audiocodes OVOC?
The One Voice Operations Center is a single pane of glass which helps you to manage voice endpoints and voice service in your voice infrastructure and network. It enables you via browser to globally manage voice devices, monitor your voice network service/s, support you to troubleshoot issues within your voice network (also with SFB) and it provides rich reporting to gain insights.
There are two versions available: Basic and Advanced. The basic version provides (only) device management.
What’s new in Audiocodes OVOC 7.6?
- Dashboard at the OVOC landing page
- Monitoring improvements for Audiocodes device performance
- Increased number call exports
- SmartTAP Call Recording Support
- FQDN authentication support with SSL
- LDAP support for multi-tenant environments
- Jabra and Poly (formerly Polycom) VVX device support in the Device Manager (more in product notice #0356)
- New OVOC agent for device management
Conclusion, opinion and summary
In my opinion OVOC is a must if you deploy several (voice) devices across your enterprise to have the ability to centrally manage and monitor these devices and the voice service operation. The more components the more important and inevitable it becomes. Especially, if your responsibility is to ensure a good voice user experience you should definitely consider to deploy OVOC for your Audiocodes voice network if not done yet.
- Audiocodes Product Notice #0356 + #0358 (Blog)
- Audiocodes Product Notice #0358 (PDF release notes download)
- Audiocodes Product Notice #0356 (PDF release notes download)
- Audiocodes OVOC
- Audiocodes Services Portal (to download OVOC, as registered user)
- Audiocodes Insights from Microsoft Ignite Tour EMEA (video)
In spring this year, Polycom and Microsoft announced that they work on delivering a video interoperability service in the cloud to get your video room systems and Skype for Business Online together (http://www.polycom.com/company/news/press-releases/2016/20160309.html, http://www.lyncinsider.com/office-365/microsoft-positioning-office-365-future-cloud-voice-video/). I rarely find a collaboration environment with only one or the other solution. Most conferencing and collaboration deployments have been growing and changing over time, as usual. Unfortunately not putting the user experience and collaboration experience in the center as key to a satisfying and successful collaboration service delivery. As you may know, if you have a versatile set of video room systems from Cisco, Lifesize, Polycom … on one side and Skype for Business users on the other side… not nice but often available and common equipment… Finally users get different modalities, handling and connectivity … which are neither unified nor really collaborative. So if you are the lucky collaboration expert in your enterprise and you have to explain users why system x does not work like or / with system z as soon as they complain you might find relief with the new option? Put things together by leveraging the new offered service for video interoperability.
What does it look like? Well, you can put systems together via Polycom RealConnect hosted on Azure and operated by Polycom. The cloud video interop service enables you to use video room systems and Skype for Business Online alike.
Take a look here >>SfB Video Broadcast: Ep. 25 Video Interop in the Cloud<<