Tagged: Teams

Microsoft Teams Adoption Resources

In this post I want to emphasize the importance, again, of adoption and training and point out where the central adoption hub for Microsoft Teams is.

Source: https://pixabay.com/de/illustrations/lernen-hinweis-schule-betreff-3245793/

Conclusion, opinion and summary

In my opinion and based on what I see, Microsoft invests heavily in Microsoft Teams and a required adoption practice and material. If you use or plan to use Microsoft 365/Office365 and Teams you might only know some features and capabilities. That’s why it is so important that you learn and know what you don’t use and might could use to make your job and business more valuable, e.g. discover what you can do with certain tools, services and apps might bring up ideas on new business models in the digital era. Or it just helps to digitize and automate some as-is paper-based processes to get things done faster, be more productive and forget about repeatable, boring and required tasks because you’ve just automated them. Wow, now you can focus on what’s more important at your job and drives value for your job role and business. But how?

Well, you need to know what’s there. Moreover, your co-workers need to know. That’s why you must steadily inform them on what’s there, what’s new and how it works. Long story short, adoption is key to success.

For Teams you can find lots of resources on the adoption hub “Adopt Microsoft Teams”.

Additional resources

Microsoft Teams Adoption Flipbook

Due to the fact that you need a proper change management to rocket your Microsoft Teams adoption within your enterprise, don’t forget about to check out on available adoption material for Microsoft Teams.

Source: https://pixabay.com/de/illustrations/herunterladen-wolke-icon-netzwerk-2013195/

Microsoft gives you a Teams Adoption Flipbook. It’s a toolkit for enabling users with Microsoft Teams in your enterprise. The goal is not to replace any existing technology with a new technology!!!

It’s about people and how Microsoft Teams can empower them to reach their targets, both, professional and personal ones. E.g. if an sales analyst needs to get his report review done on time but also has to cope with some personal things during afternoon he/she needs a solution to get this done, both, at work and at home. Therefore the flip book points you to resources how you can design a modern workplace to provide your employees with the right solution and do it the way that people adopt the solution because cause the recognize the added value it delivers to get their job done.

Remember, it’s about enabling people getting things done. We experience a cultural change, we have several generations in the workforce, different “work styles”, how we work, therefore different capabilities are needed and must be provided to satisfy the users needs. This change must not end up with employees fearing or rejecting this change, so plan for change to make a transition from legacy to new for your users as smooth as possible. The adoption resources from Microsoft support you with this but its and permanent endeavor, not just a one time investment and project, to be clear.

Additional resources

Microsoft 365 and Teams Architecture Posters

In this post I point you to some valuable Microsoft 365 and Teams architecture posters which support you to learn, understand and plan Microsoft 365 and Teams.

Source: https://pixabay.com/de/photos/netzwerk-erde-blockchain-globus-3524352/

Teams IT architecture and telephony solutions posters

At docs.microsoft.com you can get many great posters which you can download as PDF as well as VSDX (Visio). The latter enable you to modify the architecture posters as you need them, so you can edit the posters if you, for instance, need them for documentation/presentation purposes.

Microsoft 365 enterprise solution series

The Microsoft 365 enterprise solution series posters depict different Microsoft 365 capabilities and how they are tied together. Helpful to build a better understanding of Microsoft 365 capabilities and facts you must know about if you are an IT/Solution/Technical Architect and deliver concepts for implementing, adopting … Microsoft 365.

Conclusion, opinion and summary

The architecture posters are a useful asset to learn, understand and plan Microsoft 365 and Teams. These posters illustrate what and how components and capabilities are linked and related to each other with different views.

Additional resources

What’s new in Microsoft Teams in October 2019?

In this post I like to highlight some new and planned features for Microsoft Teams based on the latest roadmap updates by Microsoft. The last few days many updates were made to the Microsoft Teams roadmap. So exciting times and Ignite is still ahead!

Source: https://pixabay.com/illustrations/landscape-hill-sky-clouds-hilly-922581/

So, what’s new or what planned? It’s a lot and that not all, just a few new and planned features I like to highlight:

  • Teams Delegation Enhancements: Other delegates can add/remove other delegates of a user and/or change a users call forwarding. | Launched | Oct 2019
  • Teams Music on Hold: Default music is played if an incoming PSTN caller is on hold. Applies for PSTN-2-Teams and PSTN-2-CallQueueAgent calls. | Launched | Oct 2019
  • Teams Audio Calling for the Chrome Browser: Calling via Chrome Browser | Launched | Oct 2019
  • Teams Phone System Administration Enhancements | Development | ~ Nov 2019
    • Better admin experience for managing Calling Plan, especially phone number management for Calling Plan users via WebUI
    • Custom dial plans via WebUI
    • Dynamic Emergency Calling via WebUI
    • Auto Attendants and Call Queues config enhancements via WebUI
  • Teams Direct Routing (TDR) Enhancements | Wow, this is a set of things which add new capabilities and/or improve TDR | Development | ~ Nov 2019
    • Media Relay Override
    • Missed Call Message Surpression
    • SIP Tester
    • Ringback Bot
    • PSTN Reporting
  • Pin apps to Teams left navigation rail: User can directly pin an app to the Teams navigation bar | Development |~ Nov 2019
  • Teams teams auto-renewal: In case expiration policy is set to a Team, already a “visit” of member instead of an owner avoids that the Team expires and so gets “renewed” | Development | ~ Nov 2019
  • Teams Presenter and Attendee roles for Meetings: Presenters have full control in meetings and attendees permissions are limited. | Development | ~ Nov 2019
  • Teams Manage discovery of private teams: Admin and owners can disable/enable this per Team to make a Team appear in the discoverable. … |Rolling out | ~ Nov 2019

Conclusion, summary and opinion

The amount of features which were/are and going to be released is massive. This is pretty impressiv because this indicates the efforts and investments which Microsoft puts into Teams and that the listen to their customers and don’t stop to make Teams (and all other services) better to finally help all to achieve more, be more productivity because you can do what you need to do.

Additional resources

Microsoft Teams Voicemail User Settings Walk-through [DE]

In Microsoft Teams sind die vergangenen Tage ein paar sehr praktische Neuerungen im Hinblick auf Voicemail live gegangen, die ich in diesem Beitrag zeigen möchte. Voicemail steht seit einer Weile allen Teams Usern zur Verfügung, also nicht nur bei (PSTN) Telefonie.

Was ist neu dazu gekommen?

In den Teams Einstellungen sind ein paar sehr praktische Funktionen und Einstellungsoptionen hinzugekommen, so dass jeder Anwender einfach seinen persönlichen Anrufbeantworter bzw. Voicemail konfigurieren kann. Ich habe das mal exemplarisch folgendermaßen eingestellt, womit auch die Einstellungsmöglichkeiten ersichtlich werden.

Teams \ Einstellungen \ Anrufe –> Punkt 4

Grundsätzlich kann ich in den obigen Einstellungen meine Voicemail auf mein Bedürfnis anpassen. Dazu muss die Voicemail in Teams auf O365 aktiviert sein, was mittlerweile die Standardeinstellung sein sollte.

Voicemail Einstellungen –> eigene Ansage aufnehmen (5) und Aktion bzw. Regel auswählen (6)
Voicemail Einstellungen –> Sprache der Begrüßung (7), eigene Begrüßung (8) als Text und Begrüßung bei Abwesenheit (9) gemäß Einstellungen bei den “Abwesenheitsnachrichte[n]”
Voicemail Einstellungen –> Abwesenheitsnachricht –> Definition, wann die benutzerdef. Abwesenheitsansage abgespielt werden soll

Zusätzliche Ressourcen

Speaking at abtis IT Symposium 2019

Soon, I’ll get a chance to speak at the abtis IT Symposium in Pforzheim (11/10/2019). The event and speakers cover different topics about the “digital future readiness” (DE: “Bereit für die digitale Zukunft”).

I’ll talk about getting rid of legacy PBX infrastructure and legacy telephony services by embracing modern communication and collaboration with Microsoft Teams as an hub for modern teamwork. Telephony is just one of many features, although it’s very important for our daily business. My session “Vom Festnetztelefon zur integrierten Microsoft Telefonie” is about telephony with Microsoft Teams. I’ll describe which options you have to migrate your telephony workloads partially or completely to Teams and how it the user experience looks like.

Source: https://cdn.pixabay.com/photo/2018/09/15/13/28/trainer-3679422_960_720.jpg

Additional Ressources

SFB Online external access settings move to Teams Admin Center

I received a change notification via the Microsoft 365 Admin Center. It says that the Skype for Business Online external access settings are retired.

In other words external access will vanish in the SFBO Admin Center. So, the external access settings can only be managed within the Teams Admin Center or via PowerShell.

In the Teams Admin Center you find the external access settings as follows: Org-wide settings\External access”

Source: Microsoft Teams Admin Center

Conclusion, opinion and summary

I welcome this change because if you modify external access settings in SFBO or Teams Admin Center it’s reflected, so there’s no need to have two settings pages in different Admin Centers plus PowerShell.

Additional resources