In this post I like to highlight six Microsoft Teams (Voice) sessions from Microsoft Ignite 2019 which provide you with knowledge on what you should know about calling capabilities on Microsoft Teams. These sessions are very valuable and you should watch them if you plan, deploy or operate Microsoft Teams including voice workloads (telephony, contact center, …) in your enterprise. If you don’t have much time you might want to download the sessions’ slide decks, if available.
Microsoft Teams Voice Sessions Highlights
At Ignite 2019 there were so many sessions regarding Microsoft Teams with all kind of aspects and focus areas, e.g. adopting, planning, implementing, servicing, troubleshooting, developing etc. Hereinafter, I point you to six excellent sessions held by Microsoft employees from Ignite 2019.
- VCE10 Calling in Microsoft Teams
- VCE20 Updates for Direct Routing
- VCE30 Managing your Microsoft Voice Environment
- VCE40 Compliance Recording and Microsoft Teams
- VCE50 Contact centers and Microsoft Teams
- BRK3204 Troubleshooting Microsoft Teams [not only voice]
This post is about a newly released white paper by Audiocodes on software-defined voice networks to optimize network performance and reduce operational costs for communication, especially voice, solutions.
The white paper points out the challenge on managing complex (voice) networks and versatile workloads in times in which businesses have to master their digital transformation. Audiocodes emphasizes that many carriers abandon their legacy PSTN technology backbone to transition from ISDN to All-IP. This also causes a change at the enterprises. Therefore, software-defined voice networks is described as an approach to cope with the technology change by to keep voice networks manageable and cut operational costs.
The advantages of software-defined (voice) networks [SDvN] as mentioned in the white paper are:
- decoupled voice network infrastructure and voice control layer
- overlay network
- agil and dynamic
- vendor agnostic
- centralized network and call routing management
- optimized call routing
Conclusion, opinion and summary
As I wrote in the past network reliability and performance for your communication and collaboration services (incl. voice) are essentials.
SDN can provide options to reduce operational costs and make your network more reliable and perform better. Audiocodes’ white paper outlines what SD(v)N in complex voice networking environments could offer to fulfill today’s and tomorrow’s business requirements in the digital era. SD(v)N, definitely something you should consider in case you have large and multi-national/-site (voice) network.