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Continue reading →: Upcoming Certificate Changes for Microsoft Teams Direct Routing and Operator Connect June 2026Did you already read and know? Important certificate changes for June 2026 are on the horizon for that could impact specific Microsoft Teams Calling deployments with Session Border Controllers (SBCs). In this post I summarize what you need to know based on Microsoft’s Teams Direct Routing update for December 2025.…
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Continue reading →: Microsoft Baseline Security Mode for Microsoft 365 ServicesMicrosoft has announced the introduction of Baseline Security Mode, a centralized experience designed to help organizations align with Microsoft’s recommended security standards across Office, SharePoint, Exchange, Teams, and Entra. It was published in Microsoft 365 Message Center ID MC1193689. This new capability leverages Microsoft’s extensive threat intelligence and insights from…
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Continue reading →: Shared call history for Microsoft Teams Call Queues appMicrosoft Teams is finally bringing a feature that many of us in the Teams Phone space have been waiting for: shared call history in the Queues app. Starting January 2026, queue members will be able to view all call events in one place, making it easier to track interactions and…
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Continue reading →: Governing Microsoft 365 Copilot: How to Mitigate Oversharing Risks?In this post I like to point out and think about a few aspects regarding oversharing in the ear of AI in Microsoft 365 by using Microsoft 365 Copilot. Sharing information is key to success in a collaborative environment however oversharing is not. In this post, I’ll walk through Microsoft’s…
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Continue reading →: Remote Contact Management for Microsoft Teams Common Area PhonesIn this post I like to highlight how you can manage contacts on certified Microsoft Teams Phones which are used as common area phones. Managing contacts centrally and natively across Teams Phones has always been a challenge for Teams Phone administrators, especially when dealing with common area phones in larger…
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Continue reading →: Build apps and workflows by using Microsoft 365 CopilotIn this post I like to highlight another exciting update to Microsoft 365 Copilot: users get enabled to create apps and workflows directly inside the tools they already use every day. This makes Copilot not only to a powerful productivity assistant but also an app builder innovation platform?! As the…
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Continue reading →: Teams Mode in Microsoft 365 CopilotIn this post, I want to provide an overview of Teams Mode in Microsoft 365 Copilot. First of all, what is Teams Mode? To keep it short, it is a new capability that allows organizations to use Copilot not just individually, but collaboratively within Microsoft Teams. It extends Copilot from…
