Reports for telephony in Microsoft Teams

Telephony reports in Microsoft Teams are useful tools to monitor and improve the usage and quality of calls and meetings in your organization. You can view different types of reports that provide you with information about the number, duration, participants, devices, networks and audio quality of calls and meetings. You can also identify trends, patterns and problems and take appropriate action to optimize communication.

How to access reports for telephony in Microsoft Teams?

To access reports for telephony in Microsoft Teams, you must have a corresponding role, e.g. Teams Service Administrator, Teams Communication Administrator or Teams Communication Support Engineer. You can then open the Microsoft Teams Admin Center and click on Analytics & Reports in the left-hand navigation area. There you will find various reports for telephony that you can select and display.

What types of reports are available for telephony in Microsoft Teams?

There are different types of reports for telephony in Microsoft Teams that provide you with different information. Here are some examples:

The Call Quality Dashboard report shows you the overall quality of calls and meetings in your organization based on various factors such as audio quality, network quality, device type and location. You can also check the quality of individual calls and meetings and view details such as IP address, bandwidth used, lost packet rate and jitter time.
The PSTN and SMS Usage report shows you the usage and cost of PSTN and SMS services in your organization, including the number, duration and charges of outgoing and incoming calls and messages. You can also filter and sort usage by country, user, phone number and service provider.
The Device Usage report shows you the usage and distribution of different types of devices in your organization, such as headsets, speakers, microphones, cameras and phones. You can also filter and sort usage by user, device manufacturer, device model and device class.

These are just a few examples of the reports available for telephony in Microsoft Teams.

New reports for Teams Auto Attendants and Teams Call Queues

Great news for Teams telephony admins: You can now view reports for your Teams Auto Attendants and Teams Call Queues that show you how many calls were made via an Auto Attendant or a Call Queue in a certain period of time. This is super handy for checking the workload, identifying bottlenecks and optimizing your customer service.