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Continue reading →: Microsoft Teams Feature Wish List 2025Happy New Year to everyone. I hope 2025 started well for you. In this post, I would like to share a few wishes for Microsoft Teams in 2025 and beyond. The last wish list I wrote was from 2022, so it’s time for a new one and to recap what…
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Continue reading →: New Look for the Microsoft 365 App Starting Mid-January 2025In this post I like to make you aware of the upcoming change regarding the Microsoft 365 app. As highlighted during Microsoft Ignite 2024, the Microsoft 365 app is getting a makeover. To better reflect the focus on Copilot and AI integration, the app will be renamed and rebranded to…
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Continue reading →: Microsoft Ignite 2024: Innovations in AI and BeyondIn this post I like to remind you about the tomorrow upcoming Microsoft Ignite. November 19-22, 2024 marks the return of Microsoft Ignite, the premier event for IT professionals, developers, and business leaders. This year, the event will be held both online and in-person in Chicago. Key facts Microsoft Ignite…
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Continue reading →: Top YouTube Videos: See the New Teams Queues App in action for agents, supervisors and adminsIn this post I like to point you to three videos showcasing the Microsoft Teams Queues App. If you’re exploring ways to enhance customer service and streamline call management in Microsoft Teams, the new Teams Queue App has some powerful capabilities to offer. This tool supports agents, service leads (supervisors),…
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Continue reading →: Time to plan your migration: Office 2016/2019, Exchange Server 2016/2019, and Skype for Business Server 2015/2019 Approaching End of SupportIn this post I like to remind you about the upcoming end of support for Office 2016/2019, Exchange Server 2016/2019 and Skype for Business Server 2015/2019. As an modern work enthusiast for AI, cloud and Microsoft 365, I’m often focused on the latest tools for modern collaboration. However, I know…
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Continue reading →: 2024 Gartner Magic Quadrant Highlights Microsoft as a Leader in Unified Communications as a Service (UCaaS)In this blog post, I’d like to highlight Microsoft’s continued leadership in the unified communications space. For the sixth consecutive year, Microsoft has been recognized as a leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS). This acknowledgment highlights the strength of Microsoft Teams, which…
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Continue reading →: Callback in Microsoft Teams Call QueuesCalling in Microsoft Teams is evolving as it is a cloud services (SaaS) more and more. Now there are exciting news regarding Teams Call Queues (CQs) which are commonly used for routing calls to several people (agents) within an organization. Until now calls could be routed to a CQ (“group…
Curated updates and insights on Microsoft Teams, Copilot, and Microsoft 365 for enhanced teamwork and productivity
Hello!
I’m Erik
Welcome to Erik’s blog, I post curated updates and insights on Microsoft Teams, Copilot, and Microsoft 365. Join me as we explore the latest developments, share valuable information, and spread knowledge. This blog not only serves as a source of news but also as my personal collection of notes, openly shared with you all. Let’s elevate teamwork and productivity together!
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