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Continue reading →: Dynamics 365 Cloud Contact Center with CopilotMicrosoft announced their Dynamics 365 Cloud Contact Center with a Copilot-first approach on June 4, 2024. It is planned to become general available on July 1, 2024. In my opinion, the most interesting facts are that it should integrate generative AI to every communication channel with customers plus it does…
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Continue reading →: Prompt Buddy for Microsoft 365 Copilot and beyondAs we now all know it is very important to ask the right question or enter the suited prompt. There are countless blogs, videos and other contents available describing you how to prompt Copilot for Microsoft 365 or other AI-tools to get the expected results. I’m not going to explain…
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Continue reading →: How to reflect your corporate identity in SharePoint Online better?In this post I like to show you a new feature, the Brand Center (Preview) as well as showing basics on how and where you can influence certain aspects of the look and feel for SharePoint Online sites. To me, this is important to know to incorporate the corporate identity…
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Continue reading →: Microsoft Build 2024This year’s Microsoft developer conference #MSBuild takes places from May, 21 – 23, 2024 and will be carried out as hybrid event, in-person in Seattle or online. It’s key question is around “How will AI shape your future?” As the session catalog reveals there are lot of topics regarding all…
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Continue reading →: Where will Microsoft Teams meeting recordings be stored?There is an upcoming change which will make it easier for all of us hosting, organizing and relying on Teams meeting for our daily business. The default location for storing Microsoft Teams meeting recordings will be the organizer’s OneDrive, starting from early June to late August 2024, depending on the…
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Continue reading →: Microsoft Teams Phone Device UpdateTeams Phones are getting an update probably starting in early May 2024. The update should be completed by the end of June 2024 based on the current Microsoft 365 message center notification MC713374. Originally it was planned to start in early April till the end of May.
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Continue reading →: Upcoming change on required permissions to create and manage Teams resource accountsHey Teams calling admins, there is an upcoming change you should be aware of. Microsoft is changing the required permissions to create and manage Teams resource accounts as stated in the recent Microsoft 365 message center notification MC780743.






