Read receipts in Microsoft Teams

Microsoft rolled out read receipts in Teams. It shows you if your messages were read or not. By default it’s enabled. You get a popup that read receipts is available and how it looks like. In this post I provide an overview.

Teams Client

In the Teams client settings you can disable or enable it depending on what’s configured in your Office 365 tenant.

Screenshot Teams Client [de-de] – User Notification
Screenshot Teams Client [de-de] – Teams client settings

Teams Admin Center

If required, a Teams administrator can configure read receipts by modifying Teams messaging policies in the Teams Admin Center as depicted below.

Screenshot Microsoft Teams Admin Center – Messaging policies – Global policy
  • By default, read receipts are on and the message policy configuration is set to“User Preference” which means that users can disable it within their Teams Client settings.
  • Turned on for everyone: It’s enabled for all users and a user cannot turn it off.
  • Turned off for everyone: It’s disabled for all users and a user cannot turn it on.

Limitations [January 2020]

The “Manage messaging policies in Teams” documentation says

  • it is for 1:1 chat or chats with up to 20 people
  • it is not caputered in eDiscovery reports

Conclusion, opinion and summary

It’s another neat feature to easily recognize if your chat message was read or not. Thus you can decide how to react, e.g. send a priority notification or make a call.

Screenshot Teams Client [de-de] – Teams client chat – Priority options

Additional resources

How to connect analog devices to Microsoft Teams?

In this post I give you an architectural overview on how you can connect analog devices, e.g. fax machines, analog phones, door bells, intercoms etc. to Microsoft Teams.

Preamble

First of all, I’d recommend to please get rid of your analog devices. Let me guess you are probably reading this because you have some of these poor and legacy analogs which you cannot get rid of for some reasons?

  • If this is the case:
    Well, ok, let’s go ahead to keep your existing investments in analog devices and get it to work.
  • If not, i.e. you can get rid of them:
    Skip this post and read something more interesting. 😉

Goal

The goal is to add analog devices to a Microsoft Teams voice/telephony deployment.

Use Cases – Analog Telephony with Teams user and PSTN

The uses cases are defined as follows:

  1. call from an analog device to a Teams user
  2. call from a Teams user to an analog device
  3. call from an analog device to a PSTN (external) phone (number) [e.g. mobile phone]
  4. call from a PSTN (external) phone to an analog device

Architecture Overview

In this architectural sketch you can see a high level Microsoft Teams Direct Routing deployment including an analog device which is connected via an anlog [device] gateway.

It includes

  • [left] PSTN sip trunk [from your PSTN provider of choice],
  • [center] a (certified) session border controller (SBC),
  • [center] a analog [device] gateway
    • sip trunk between analog gateway and SBC
    • analog link (FXS, RJ11) between analog gateway and analog device
  • [center-right] analog device [connect to analog gateway]
  • [right] a Microsoft Phone System sip trunk
  • [right] a Microsoft Teams User

Requirements

What are the requirements for this? To keep it short, you need:

  1. Teams Direct Routing (TDR) [for details, please see Plan Direct Routing]
  2. Analog [Device] Gateway

Note: In case you have Microsoft Teams and utilize calling plans for telephony already but need these analog devices added you can add Teams Direct Routing to what you’ve got already.

Conclusion, opinion and summary

To sum this up, to connect analog devices to your Microsoft Teams deployment you need Teams Direct Routing (TDR). Then you can attach an analog device to an analog (device) gateway which is linked to a certified SBC for Direct Routing which handles the voice routing (from/to PSTN/Microsoft Phone System/analog gateway).

Additional resources

Microsoft Ignite The Tour 2019 – 2020

In this post I like to highlight Microsoft Ignite The Tour 2019 – 2020 and what it is and why you might want to attend.

Microsoft Ignite 2019 took place in November 2019 in Orlanda, Florida, USA. More than 25k people were attending the technical event onsite. Months before it was sold out due to the high demand for it. Customers and partners from all across the globe attended the event if they were lucky to get tickets early enough.

Source: https://erik365.blog/2019/11/08/microsoft-ignite-2019-recap/

After the major event, Ignite 2019, the Tour starts and delivers the Microsoft Ignite experience around the world near to you. It’s smaller in attendee numbers and takes places in many cities on the globe to provide you with great contents from Ignite 2019 nearby so that the event comes to you.

The Tour takes places in many cities and in each world region (EMEA, NOAM, LATAM, APAC). You can learn, explore and connect on the Microsoft Ignite The Tour.

Conclusion, opinion and summary

If you could not attend Microsoft Ignite 2019 in Orlando and interested its best contents to learn, explore and connect you might want to attend Microsoft Ignite The Tour near you. In 2020 there are many dates for the Tour till May 2020 but you need to be quick because some are already booked and you can only join a waiting list.

In my opinion Microsoft Ignite The Tour is really a great idea (by Microsoft) and opportunity (for you). You do not need to travel so far, have the best contents delivered more or less nearby and you can get in touch with Microsoft experts and other attendees.

Additional Resources

Cisco Live 2020

Cisco Live 2020 is ahead. Cisco Live 2020 takes places in each world region (EMEA, NOAM, LATAM, APAC) and it is for customers, experts and partners. It’s the annual Cisco event to learn, explore and connect all around Ciscos’ products and services. And of course if you are not able to attend onsite you can watch certain live streams or afterwards session recordings.

Source: https://www.ciscolive.com/

In 2020 the events takes places at the following cities

  • 27.-31.01.2020 Barcelona Spain, EMEA
  • 03.-06.03.2020 Melbourne, Australia, APAC
  • 31.05.-04.06.2020 Las Vegas, USA, NOAM
  • 27.-29.10.2020 Cancun, Mexiko, LATAM

Conclusion, opinion and summary

I’m not going to attend the event but I’ll probably find some time to watch the key notes and some overview sessions regarding communication and collaboration to see what Cisco is planning in this space. Especially, what’s on the road map for 2020 and beyond.

To me, it’s important to observe the communication and collaboration market to stay up-to-date and to know (different) communication and collaboration services’ capabilities. Knowing helps in discussions regarding pros and cons. 

Additional Resources

Microsoft Teams Federation with Skype (for consumer)

Microsoft plans to release federation between Teams and Skype (for consumer) in January 2020. This federation is in great demand. On Teams User Voice more than 3000 people voted for this. Except the description on the road map no further details are on docs.microsoft.com as far as I could see. However, I’m sure that there will be more details available as soon as the feature hits preview or general availability.

Source: Microsoft Teams – Teams/Skype Consumer chat and calling interop [Microsoft 365 Roadmap Featured ID: 53935]

Teams <-> Skype (for consumer) Federation

What is the upcoming release of the federation between Teams and Skype (for consumer) probably like? As far as we can read in the road map it says that it supports chat and voip calls. I’d assume that this will be similar to what we’ve seen and experienced in the federation between Teams and Skype for Business at the beginning, e.g.

  • peer-to-peer (p2p) chat
  • peer-to-peer (p2p) voice calls
Source: erik365.blog

Conclusion, opinion and summary

In my opinion this is a good start for federation between Teams and Skype. I’m looking forward to it. In the past, for many Skype for Business (Server/Online) implementations the option to communicate with Skype (for consumer) was an important argument for globally distributed organizations with the need to communicate with freelancers, small agencies etc. In my view this federation option is another step to increase adoption and communication.

Source: erik365.blog

Additional resources

How to manage and govern Power Apps and Power Automate?

In this post I highlight the updated Microsoft whitepaper regarding the administration and governance of Microsoft Power Apps and Power Automate. It very extensiv with its 117 pages and covers topics from platform architecture to security and even user adoption (alias “Educate and Support”).

In my opinion, Microsoft’s Business Application Platform has become a very rich and incredibly valuable toolbox to empower people to do what they need in a more efficient and digital way as before. And all within the Microsoft 365 stack but extensible via interfaces/connectors/gateways to integrated with other external elements as needed.

  • Power BI to visualize data
  • Power Apps to build apps with no or low code
  • Power Automate to create rich digital workflows
  • Power Virtual Agents to build chat bots for customer dialog and interaction
Microsoft PowerBI – Source: https://powerplatform.microsoft.com/
Microsoft Power Virtual Agents – Source: https://powerplatform.microsoft.com/

Due to the fact that the Business Application Platform has grown and provides so many features it needs to be administrated, managed and governed as other services, too.

The whitepaper goes guides you through the following topics:

  • Platform Overview
  • Platform Architecture
  • Platform Security
  • Platform Monitoring
  • Platform Alerts and Actions
  • Platform Deployment
  • Eduation and Support (Adoption)

Microsoft keeps on updating the document from time to time and of course the features. That’s why you should stay tuned and follow the Business Application Platform blogs.

Additional resources

Improvements on managing Microsoft Teams Phone System

Microsoft announced that there will be some enhancements to manage Microsoft Teams Phone System. So what are these enhancements?

Based on the lastest roadmap details the administration of Microsoft Teams Phone System will be improved in the following areas:

  • Calling Plans administration
    • search phone numbers
    • acquire phone numbers
    • assign phone number/s to users
    • create emergency addressess
    • assign emergency addresses to users
  • Dial plan/s
    • create custom dial plans
    • test custom dial plans
    • manage custom dial plans
  • Dynamic Emergency Calling
    • configure dynamic emergency calling
  • Auto Attendants / Call Queues
    • improved administration
Source: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=56786

Additional resources