Call delegation improvements in Microsoft Teams

In a recent Microsoft 365 roadmap update improvements for Teams call delegation were announced. Call delegation in Microsoft Teams is changed and extended.

The rollout started in August 2023. So, you might have already noticed or been able to use the updated feature. In case you haven’t been able to, it might take some more time for the change to land in your Microsoft 365 tenant.

The user experience was simplified to switch more easily between delegator lines to view and manage each as a delegate.

Source: Microsoft 365 Roadmap feature ID 123753 | Microsoft 365

In my opinion the most important changes are that a delegator gets the ability to view and join an ongoing delegated call which is handled by the delegate. To do so, the delegator can grant the permissions accordingly. The following screenshot highlights the change. In my Microsoft 365 tenant and Teams (preview) client the feature was available at the time of writing this overview and communication news update.

Source: Screenshot Microsoft Teams Client Preview Call Delegation Settings

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One response to “Call delegation improvements in Microsoft Teams”

  1. […] In a recent Microsoft 365 roadmap update improvements for Teams call delegation were announced. Call delegation in Microsoft Teams is changed and extended. The rollout started in August 2023. So, you might have already noticed or been able to use the updated feature. In case you haven’t been able to, it might take some more… — Read on erik365.blog/2023/09/05/call-delegation-improvements-in-microsoft-teams/ […]

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I’m Erik

Welcome to Erik’s blog, your go-to space for curated updates and insights on Microsoft Teams, Copilot, and Microsoft 365. Join me as we explore the latest developments, share valuable information, and spread knowledge. This blog not only serves as a source of news but also as my personal collection of notes, openly shared with you all. Let’s elevate teamwork and productivity together!

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