Microsoft Teams telephony users are soon getting the option to configure busy-on-busy as they need it based on Microsoft’s 365 roadmap feature ID 86991. The feature’s release or rollout is planned for February 2023 based on the recent roadmap. Teams Voice Admins can configure this setting using Teams Calling Policies. So as soon as it becomes available users should have the option in their Teams client app on Mac and Windows. Teams users can decided what should happen if another call comes in while they are actually busy on a Teams call or in a Teams meeting.

Call waiting goes through, busy signal or redirection based on user’s unanswered settings are the ones which a user will be able to choose.

Source: Microsoft’s 365 roadmap feature ID 86991

A Teams Voice Admin is already able to prepare for this and adjust this in a Teams Calling Policy, at least in my lab tenant this is already available. If you create and assign custom Teams Calling Policies you also must not forget to assign and grant it to the users.

Source: Screenshot Microsoft Teams Admin Center \ Calling Policies

Conclusion, opinion and summary

Busy-on-busy is a very convenient feature which is available in Microsoft Teams telephony for some time by now. However, until now only Teams Voice Admins can configure this centrally and assign it to specific users/all users, as needed. The new feature enables admins to give users the option to decide on their own if they want to use busy on busy (busy signal) or not.

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