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Continue reading →: Top YouTube Videos: See the New Teams Queues App in action for agents, supervisors and adminsIn this post I like to point you to three videos showcasing the Microsoft Teams Queues App. If you’re exploring ways to enhance customer service and streamline call management in Microsoft Teams, the new Teams Queue App has some powerful capabilities to offer. This tool supports agents, service leads (supervisors),…
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Continue reading →: Time to plan your migration: Office 2016/2019, Exchange Server 2016/2019, and Skype for Business Server 2015/2019 Approaching End of SupportIn this post I like to remind you about the upcoming end of support for Office 2016/2019, Exchange Server 2016/2019 and Skype for Business Server 2015/2019. As an modern work enthusiast for AI, cloud and Microsoft 365, I’m often focused on the latest tools for modern collaboration. However, I know…
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Continue reading →: 2024 Gartner Magic Quadrant Highlights Microsoft as a Leader in Unified Communications as a Service (UCaaS)In this blog post, I’d like to highlight Microsoft’s continued leadership in the unified communications space. For the sixth consecutive year, Microsoft has been recognized as a leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS). This acknowledgment highlights the strength of Microsoft Teams, which…
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Continue reading →: Callback in Microsoft Teams Call QueuesCalling in Microsoft Teams is evolving as it is a cloud services (SaaS) more and more. Now there are exciting news regarding Teams Call Queues (CQs) which are commonly used for routing calls to several people (agents) within an organization. Until now calls could be routed to a CQ (“group…
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Continue reading →: Administrative Units to scope the management of Microsoft Teams more granularIn this post, I would like to highlight the upcoming rollout of support for Administrative Units (AUs) in Microsoft Teams. Administrative Units (AUs) enable companies, commonly with many admins, sites and granular administrative restrictions, to scope administration or management on users and objects within specific Administrative Units (AUs). Microsoft has…
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Continue reading →: Transitioning Teams Android Devices to AOSP Device Management from Device AdministratorThis blog post is about the required transition of Teams Android devices to the Android Open Source Project (AOSP) Device Management in Microsoft Intune. This is a new mobile device enrollment method which requires some actions to be completed to keep your Teams Android devices up and running. The current…
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Continue reading →: Lost in Teams Admin Center? Here’s how to find all your policies and settings in the Teams Admin Center, againIn this post, I want to highlight the updates and upcoming changes in the Microsoft Teams Admin Center. The interface is evolving, with settings and policies being transferred and integrated into a new section for centralized management. I observed these adjustments in my demo and test environment a few days…
Curated updates and insights on Microsoft Teams, Copilot, and Microsoft 365 for enhanced teamwork and productivity
Hello!
I’m Erik
Welcome to Erik’s blog, I post curated updates and insights on Microsoft Teams, Copilot, and Microsoft 365. Join me as we explore the latest developments, share valuable information, and spread knowledge. This blog not only serves as a source of news but also as my personal collection of notes, openly shared with you all. Let’s elevate teamwork and productivity together!
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