In August 2026 Microsoft has planned to start the rollout to configure automatic call recording and transcription for Teams Call Queues. Don’t be afraid. It’s off by default as far as I read and a Teams Admin must enable it per Call Queue.
The complete announcement can be read in the roadmap ID 565215 and in the message center notification MC1401299.
Configuration, enabling it, is no technical complicated task but compliance and regulation must be clarified to ensure it is implemented the correctly, aligned with regulations and compliance. It should be enabled only on Teams Call Queues which the feature required and not solved by another (third-party) solution.
erik365.blog 
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