What’s Microsoft Power Virtual Agents?

In this post I describe what Microsoft Power Virtual Agents are and what’s the benefit of using Power Virtual Agents.

What are Power Virtual Agents?

At Ignite 2019 I heard the first time of Power Virtual Agents.
It’s a service and it’s part of Microsoft’s Power Platform (Power Automate, Power BI, PowerApps). Currently, Power Virtual Agents are in preview.

Power Virtual Agents enables you to build bots to serve your business. It can be done with no-code, within little time and deploy it where ever you need it. For example, you can deploy the Power Virtual Agents in Teams, Skype, Facebook, any website, PowerApps etc. Just awesome!

To give you some quick overview how it looks like, some screenshots:

Screenshot – Eriks Demo Bot – Power Virtual Agent (Preview)
Screenshot – Eriks Demo Bot – Power Virtual Agent (Preview) – Bot conversation flow
Screenshot – Eriks Demo Bot – Power Virtual Agent (Preview) – Built/train/teach the bot/flow
Screenshot – Eriks Demo Bot – Power Virtual Agent (Preview) – Deploy (overview)

Advantages and benefits of Power Virtual Agents

  • Part of Microsoft’s Power Platform
  • No need to be a app developer
  • No-coding skills required to begin with
  • Easy to setup and start with
  • Fast “configuration”
  • Fast deployment and publishing into Teams, websites etc.
  • Easy to modify
  • Easy to extend (teach/train contents to give the bot more “knowledge”)

Conclusion, opinion and summary

Power Virtual Agents can deliver great benefit for your business, internally as well as externally.
You could, for example, build a bot for your web shop,
you could create a FAQ bot (if you have not already one),
you could set up a troubleshooting bot for (end user) support or any other scenario. All this might help to reduce repetitiv and boring tasks for your employees getting these questions asked and allow them to focus on what’s more important for your business success.

It’s really straightforward and it work’s like charm. I’m really excited what I’ve seen and could test in the preview of this service.

Additional resources