In this post I like to highlight a long awaited calling feature for Microsoft Teams Telphony. As of now, you can make and receive several PSTN calls in Microsoft Teams but not merge them.

Source: https://pixabay.com/de/illustrations/lernen-hinweis-schule-betreff-3245793/
Source: https://pixabay.com/de/illustrations/lernen-hinweis-schule-betreff-3245793/

Let’s draft the following call scenario: If you are on a PSTN call with person A and person B is calling you, too. Given the situation that you now want to discuss a related topic all together, ad hoc, you might like to bring together the person A, person B and yourself in the held and ongoing call. Today, you cannot just merge the calls, you would need to start a meeting to bring them together. This is unhandy in some situations.

Microsoft added an new item to its M365 roadmap and announced Call Merge which enables end users to

  • merge a 1:1 call into another 1:1 call
  • merge a 1:1 call into another group call

The rollout is planned for August 2020.

M365 roadmap featured ID 606054

Additional resources