In this post I like to describe the Modern Collaboration Architecture (MOCA) and how it can help to embrace adoption of Microsoft 365 services for collaboration.


What’s MOCA?

Can I drink it? No, it’s not mocca, the coffee which you might have heard of. Sorry, it does not mean that coffee boosts user adoption. MOCA is short for Modern Collaboration Architecture and it is intended to support in the question “Which tool when” based on Microsoft 365. MOCA is thought to be one part of a Modern Collaboration Practice in the business transformation to change the culture and mindset towards a digital business and organization. The Modern Collaboration Practice consists of four components:

  • Attention | “Helping employees manage their attention”
  • MOCA | “Using the right tool for the right job”
  • Communications | “How communications flow in an organization”
  • Customers | “Customer stories”

MOCA describes the dynamic of how we collaborate as individual, as part of a team, as part of a community and as part of an organization. The whitepaper explains this in more detail. Although MOCA points out what tool you can use when but it also says that this is not enough. On the contrary, it might cause an information overload for users just because there is so much (irrelevant) information and tools available.

To improve productivity the right tool must be available but also the mindset and culture in an organization must be ready for this. All the Microsoft 365 collaboration services and tools will definitely not solve all problems by itself, no, it provides the tool-set for users to be more productive and deliver business outcomes but to achieve this goal a organization must endeavor a cultural change towards a modern and digital organization.

Conclusion, opinion and summary

To sum it up, MOCA is a guiding approach for Microsoft 365 collaboration to learn “what use when” but it is incomplete. It’s supportive but the organizational change process must be triggered and initiated as well. The latter is something which is a long term goal and journey, which you probably heard before many times if not already working on it.

Additional resources