In this post I like to highlight the recent announcement of Microsoft Teams Operator Connect Mobile. The newly Teams calling option offers a convergence between a landline and cell phone number. It is no simultaneous ring or call forwarding in Microsoft Teams Phone System. Fixed-mobile-convergence is the term Microsoft mentions in the announcement. The operator provides the phone number for your cell phone (SIM card) and the same phone number to your Teams phone user account.

Source: https://pixabay.com/de/photos/telefon-alt-baujahr-1955-bakelit-3594206/

What Teams calling options are there? (recap)

As we all know there are several options to add pstn calling to Microsoft Teams. The following figure gives an overview and adding Operator Connect Mobile into the service portfolio.

Microsoft Teams Calling Options Overview
Source: erik365.blog – Microsoft Teams Calling Options Overview (simplified, high level overview)

What are the key features of Operator Connect Mobile?

  • Single (phone) number (cell phone number = landline number) across devices
  • Seamless call transfer between devices without dropping the call
  • Presence integration
  • Unified call history
  • Unified voicemail on Teams

When will Operator Connect Mobile (probably) be available?

Well, based on the announcement it is planned that the preview of Operator Connect Mobile should start in Q2 2022 and the target for general availability is the beginning of H2 2022.

Please note that this is just provided as-is and is subject to change at any time without notice. For further details you should monitor the common Microsoft 365 sources like the Microsoft 365 roadmap, Microsoft 365 Admin Center Message Center etc.

Operator Connect Mobile is a service offered with certain operators so the actual availability depends on the operator’s availability in the Microsoft Operator Connect Program which is surely extended over time.

Additional resources