Recently, I stumbled upon an Teams Admin Center (TAC) update which enables you to finally assign a phone number to a Microsoft Teams resource account. In the past you had to use the Teams PowerShell to do this. Other prerequisites are still required and are not subject of this post, e.g. a Microsoft Teams Phone System Standard virtual user license for the resource account.
How to assign a phone number to a resource account?
- First of all, you open the TAC and go to Voice
- Click on Resource accounts
- Select the resource account you want to assign a number to
- Click Assign/unassign
- Select your Phone number type, e.g. Direct Routing or else
- Enter the number in Assigned phone number, e.g. +49711555555555 (with or without + seems to work)
- Check if Assigned to is correct/or select the Auto Attendant
- Save your settings, if it fits! That’s it!
How to assign a voice routing policy to a resource account? [Update 04.09.2022]
Based on a reader’s comment, I like also to mention that we can assign a voice routing policy to a resource account using the Teams Admin Center, as well. That’s also available since some time. It’s almost at the same location as above, you open the TAC and go to Voice and Resource accounts.
- Select the resource account you want to grant a voice routing policy to
- Click Edit
- Choose your voice routing policy in the section Voice routing policy
- Save your settings. Et voilà!
Conclusion, opinion and summary
I think you can now accomplish all relevant tasks within the Teams Admin Center. Of course, if you have bulk operations or processes relying on scripts for user on-/offboarding you might better keep on using the Teams Shell. In my opinion this is really a fantastic and long awaited improvement. Many Teams Voice Admins will like it, I’d claim, because you must not run Teams Shell for assigning phone numbers to resource accounts as we had to in the past. So enjoy!