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Continue reading →: Microsoft Teams Contact Center by Imagicle – Certified Solution Overview & Key AdvantagesImagicle offers a third-party contact center solution for Microsoft Teams, integrating advanced features beyond native capabilities. It includes omnichannel support, AI-driven automation, compliance tools, and deep analytics within a unified portal. This solution enhances communication efficiency, allowing organizations to better meet their operational needs and improve customer satisfaction.
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Continue reading →: An Overview of People Skills in Microsoft 365In this post, I want to provide an overview of People Skills in Microsoft 365. First of all, what is People Skills? To keep it short, it is an AI-driven Microsoft 365 capability that helps organizations manage and view employee skills. It leverages Microsoft 365 Copilot, Microsoft 365 services, and…
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Continue reading →: More granular external access control coming to Microsoft TeamsMicrosoft is adding more granular configurations to External Access in Microsoft Teams. The wording “External Access” is misleading, in my opinion, because it is “just” federated chat. Nevertheless, if you are looking for ways to make External Access and Teams federated chats (1:1, group chats) a bit more secure, there…
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Continue reading →: Improve Caller Experience with Teams Call Queue PrioritizationIn the recent Microsoft Teams Blog post published in July 2025, Microsoft wrote about the introduction of a significant feature for Microsoft Teams Call Queues, to prioritize calls. This update has the potential to simplify your configuration and moreover can increase your callers’ experience and satisfaction. That’s why I’d like…
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Continue reading →: Microsoft Teams Private Channel and Compliance ChangesMicrosoft announced major changes to private channels in Microsoft Teams on the official Teams blog and in Microsoft 365’s Message Center Notification MC1134737 of which you should know. What are the upcoming changes? What is the timeline for the change? Migration will probably start in late September 2025 and finish…
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Continue reading →: Microsoft Copilot in Teams Calls without transcription or recordingMicrosoft Teams Phone users can make use of Copilot during calls but without enabling transcription or audio recording. This new capability is ideal for sensitive conversations where discretion is key but productivity must remain high. Once enabled by an admin in calling policies which (soon) should be found in the…
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Continue reading →: Impact of URL Rewriting on Microsoft Teams Meeting LinksMicrosoft announced that Microsoft Teams meeting join links are validated. This is important to know if you have any mail security, proxy, or firewall in place that rewrites URLs. If meeting join links are rewritten and the check confirms this, the meeting join will probably fail. Rewritten meeting join URLs…
Curated updates and insights on Microsoft Teams, Copilot, and Microsoft 365 for enhanced teamwork and productivity
Hello!
I’m Erik
Welcome to Erik’s blog, I post curated updates and insights on Microsoft Teams, Copilot, and Microsoft 365. Join me as we explore the latest developments, share valuable information, and spread knowledge. This blog not only serves as a source of news but also as my personal collection of notes, openly shared with you all. Let’s elevate teamwork and productivity together!
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